1 Who We Are
Bentley Electrical Services is a NAPIT-approved family business based in Barnsley, covering the whole of the UK. For data protection purposes, we are the data controller for personal information collected through this website.
- Email: info@bentleyelectricalservices.co.uk
- Phone: 07900 822 525
- Address: Barnsley, South Yorkshire
2 What Information We Collect
We may collect the following personal information when you contact us or use our website:
- Contact details — name, phone number, email address, postcode
- Job details — property type, service required, any additional information you provide in enquiry forms
- Technical data — IP address, browser type and version, pages visited, time and date of visits (collected automatically via server logs)
- Cookie preferences — your acceptance or decline of cookies (stored in your browser's local storage)
We do not collect sensitive personal data such as financial account details, health information or payment card numbers through this website.
3 How We Use Your Information
We use your personal information for the following purposes:
- To respond to your enquiry and provide a quote
- To arrange and carry out the electrical work you have requested
- To issue certificates and documentation relating to completed work
- To comply with legal and regulatory obligations (e.g. NAPIT registration requirements)
- To improve this website and understand how visitors use it
4 Legal Basis for Processing
Under UK GDPR, we rely on the following legal bases:
Processing your enquiry and carrying out the work you've requested.
Improving our website, preventing fraud, and responding to enquiries in a timely manner.
Keeping records required by NAPIT and other regulatory bodies.
5 Cookies & Local Storage
This website uses minimal cookies and browser storage:
We do not use tracking, advertising or analytics cookies. You can clear cookies and local storage at any time through your browser settings.
6 Third-Party Services
We use the following third-party services that may process data on your behalf:
- Cloudflare Turnstile — an automated bot-detection widget embedded in our contact form. When you submit the form, Turnstile analyses browser signals (including your IP address) to determine whether the request is human-generated. No data is stored by us from this process. Cloudflare's privacy policy is available at cloudflare.com/privacypolicy.
- Google Fonts — used to load web fonts (Exo 2 and DM Sans). Google may log your IP address when fonts are requested. See Google's Privacy Policy.
- Email hosting provider — enquiries submitted via our contact form are delivered to us through our email hosting provider. Your contact details and message are transmitted in the process.
7 Sharing Your Information
We do not sell, rent or trade your personal information. We may share it only in the following limited circumstances:
- With NAPIT or other regulatory bodies as required by our registration obligations
- With our email hosting provider — only to the extent necessary to deliver your enquiry to us
- If required by law enforcement or a court order
8 How Long We Keep Your Data
We retain customer contact and job details for up to 6 years from the date of the last interaction, in line with HMRC record-keeping requirements and our NAPIT obligations. After this period, data is securely deleted. Website enquiry data not resulting in a job is deleted after 12 months.
9 Your Rights
Under UK GDPR, you have the following rights:
Request a copy of the personal data we hold about you.
Ask us to correct inaccurate or incomplete data.
Request deletion of your data where we no longer have a lawful basis to keep it.
Ask us to limit how we use your data in certain circumstances.
Object to processing based on legitimate interests.
Receive your data in a machine-readable format where applicable.
To exercise any of these rights, please contact us at info@bentleyelectricalservices.co.uk. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
10 Security
We take reasonable steps to protect your personal information from unauthorised access, loss or misuse. Our website uses HTTPS encryption, security headers, and automated bot protection. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
11 Third-Party Links
This website may contain links to Facebook, Instagram and WhatsApp. Once you leave our site, we are not responsible for the privacy practices of those platforms. Please review their own privacy policies.
12 Changes to This Policy
We may update this policy from time to time. The "Last updated" date at the top of this page will reflect any changes. Continued use of the website after changes constitutes acceptance of the updated policy.
Contact us at info@bentleyelectricalservices.co.uk or call 07900 822 525 and we'll be happy to help.